Refund policy
WHAT IS YOUR RETURN POLICY?
Return Policy On Prints / Framed Artworks
Due to the customised nature of our products, where each piece is specially printed, mounted, and framed for you, we regret to inform you that we are unable to accept returns.
We are sorry that your purchase wasn't entirely right for you but our flexible returns policy makes it simple and worry free to return or exchange your item.
Return Policy On Products
- Product purchases can be returned for a store credit, in the form of a gift card or full refund. Items can be returned within 14 days of delivery. Excludes items marked as final sale.
- Items must be returned in its original condition, unopened, unused with all tags, wrapping and in its original packaging.
- The product must be unused, unwashed, unaltered, undamaged and free from markings including make up, tanning stains, perfumes or pet hairs.
- We aim to process all returns within 2 business days of receiving your item and will send an email once complete.
- If you believe you have received a faulty or damaged product, please contact us with the details and we will treat this as high priority.
- If postage was paid on your original order and you are making a return then this is non-refundable.
- Gift cards are non-returnable, transferable and cannot be refunded for cash.
- If our returns criteria are not met we reserve the right not to accept the return of those products and/or offer a refund.
CAN I REQUEST AN EXCHANGE FOR A DIFFERENT PRINT / FRAMED ARTOWRK SIZE?
We apologize, but all sales are final, and we are unable to facilitate exchanges. Each piece is meticulously crafted to order, tailored specifically for you.
CAN I CANCEL OR MODIFY MY ORDER?
To cancel or make changes to your order, please notify us within 24 hours of the initial purchase. As we commence the framing process promptly to create a personalized piece, we are unable to accommodate modifications once that stage has begun. We apologize for any inconvenience caused.