FAQ


What is your return policy?

All sales are final. We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact customer service.

When will I receive my order?

Our prints are usually shipped within 7-10 working days from receipt and payment of order. This allows an appropriate lead-time for specialist printing, drying, quality control, signing and packaging of your print. Other products are usually shipped within 3 working days from receipt and payment of order. If you would like to request special or rushed delivery, please contact us.

Do you ship worldwide?

We are able to ship all prints, products internationally. Within Australia we ship with Sendle, a 100% carbon neutral delivery service. For all other orders we ship via DHL Express.

How will my print be shipped?

Our large format prints lightly rolled and shipped in durable heavy duty spiral wound mailing tubes. Do you ship worldwide? We are able to ship all prints, iPhone cases, tote bags and towels internationally.

Will my print be signed and/or editioned?

All prints ordered from our site will be signed by the photographer. All large format prints (61 x 91cm and over) are editioned. Please refer to the shop for specifics on the print you wish to purchase.

Are the prints framed?

No, we offer unframed prints, as framing is very much a personal choice. Shipping the prints unframed also significantly reduces the risk of damage in transit and the most cost effective way to send artwork locally and internationally. However we can assist and arrange for framing of artwork if you are located within Australia