FAQs

Framed prints are delivered within Australia within two weeks once your order is processed.

Puzzles, tote bags and beach towels are generally prepared for dispatch within 2–3 business days. Standard delivery within Australia is estimated at 5–10 business days after dispatch.

International delivery times vary by destination. We’ll email you a tracking number once your order has been dispatched. See our shipping page for more details.

No payment information is included in any package. If you're unsure what to choose for someone special, we also offer gift cards.

Please contact us promptly with your order number and a description of the problem. Photographs of the item and packaging, where possible, help us resolve it. For items that arrive damaged or faulty, we will arrange a replacement or full refund at no cost to you. Other remedies remain available where required by law.

Expedited shipping is not currently available for prints and framed prints, but is available on other product purchases including puzzles, tote bags, and beach towels.

Please contact us immediately and we will work to locate your package and resolve the situation promptly.

Giclée (pronounced zhee-clay) is a museum-quality printing process. We print to a 310gsm 100% Cotton Rag stock using genuine Epson Ultra-chrome Pro inks on the Epson P20070 printer. Each print is dry mounted to an acid-free 5mm foam board using an archival adhesive film — producing exceptional colour depth, sharpness, and longevity.

Our prints are produced on a fine art cotton rag stock with a beautifully smooth, semi-matte finish.

Occasionally we release limited signed and numbered editions, which tend to sell out quickly. Edition details are listed on each individual product page. Sign up to our newsletter to be notified of new releases.

Yes. Simply select "print only" when adding a piece to your cart, and you can frame it yourself to suit your space.

All frames are crafted from locally sourced, sustainably grown timber — Victorian Ash and Tasmanian Oak. Each frame is finished with framer's tape and stainless steel hanging wire, so your work is ready to hang as soon as it arrives.

All our frames (except the Small size) are shadow box style — the artwork is set back from the museum-grade plexiglass for a clean, modern gallery look.

We use a thick sheet of UV-blocking acrylic rather than glass. It offers superior protection against light damage and is significantly less likely to break during transit.

Framed prints are available for delivery within Australia only. International orders are fulfilled as rolled prints, carefully packaged in rigid protective tubes for safe transit.

Remy shoots from a range of aircraft depending on the location — doorless helicopters over Australia and Europe, and small fixed-wing aircraft across Iceland and the United States. Some coastal and water-level images are captured from boats or at ground level. Every image is captured in the field.

Yes. Images are edited for colour accuracy and tonal balance, but every scene is exactly as it appears. The extraordinary colours of Western Australia's salt lakes, Italy's clifftop villages, and Iceland's lava fields are entirely natural.

Our prints are made to order, so we do not accept change-of-mind returns or exchanges for a different image, size or frame. Please check the product details and dimensions carefully before ordering. This restriction does not affect rights you have under applicable consumer law. See our returns and refunds policy for details.

Please request cancellations or changes within 24 hours of purchase. For framed prints, we cannot accommodate changes once framing has begun. Any rights provided by applicable consumer law continue to apply.

Puzzles, tote bags and beach towels can be returned within 14 days of delivery for a refund, store credit or exchange. Change-of-mind returns must be unopened, unused and in their original condition, with tags, wrapping and packaging intact. Final-sale items are excluded from change-of-mind returns. You cover return postage for a change-of-mind return or exchange, and original delivery charges are not refunded for these returns. Please contact us before sending anything back. These conditions do not limit your statutory rights. See our returns and refunds policy for details.