Refund policy

Returns and refunds

Made-to-order prints and framed artworks

Our prints are made to order, so we do not accept change-of-mind returns or exchanges for a different image, size or frame. Please check the product details and dimensions carefully before ordering. This restriction does not affect rights you have under applicable consumer law.

Puzzles, tote bags and beach towels

These products can be returned within 14 days of delivery for a refund, store credit or exchange. For a change-of-mind return, items must be unopened, unused and in their original condition, with tags, wrapping and packaging intact. Items marked final sale are excluded from change-of-mind returns.

Please contact us before posting a return so we can provide the correct return instructions. You cover the return postage for a change-of-mind return or exchange. Original delivery charges are not refunded for these returns.

Damaged, faulty or incorrect items

If there is a problem with your order, please contact us promptly with your order number and a description of the problem. Photographs of the item and packaging, where possible, help us resolve it.

For items that arrive damaged or faulty, we will arrange a replacement or full refund at no cost to you. Other remedies remain available where required by law.

Cancellations and changes

Please request cancellations or changes within 24 hours of purchase. For framed prints, we cannot accommodate changes once framing has begun. Any rights provided by applicable consumer law continue to apply.

Refund timing

Approved refunds are processed to the original payment method within 5–10 business days.

Gift cards

Gift cards cannot be returned or redeemed for cash, except where required by law.

Your consumer rights

This policy is in addition to your statutory rights. Our change-of-mind conditions, final-sale exclusions and time limits do not restrict remedies for goods that fail to meet applicable consumer guarantees.